this morning i was on the phone with a client and she was having an accounting problem with her financial reports. so i went online to see her computer and try to help her out. going WAY behind my normal duties but always try to make the client/customer happy (something BOSS has yet to understand).
i couldn't figure out a specific calculation so i called him and asked if he could join the meeting and i'll transfer the call to him and i'll come in his office so we can work on it together. fine.
so being his usual rude self, the poor woman is trying to ask a question and all he says is "stop. stop. stop. you aren't listening. are you listening to me? why are you making your life so much harder. you should be doing it this way." - umm, ya okay. he's never talked to this woman or met her and is telling her how to run her company and how to do her company budget. whatevs.
during the call i said that we needed to check a specific programming issue because it was something i couldn't duplicate and he said to me "shut up. you don't know what you are doing. that's why you brought me into this." keep in mind we have the client on speaker. she chimes in and says "oh, he actually did go over this with me and he was a big help." to which he replies "well obviously not a big enough help or i wouldn't be involved."
there was PURE SILENCE!
eventually the call ended and she thanked us. then he starting shuffling through papers on his desk as i was talking to him. he didn't hear a word i said. standing there, i said "are you listening to me?" and he says "no. not a word. i'm busy. don't you have some revenue to generate?"
fade to black...
OH. MY. GOD.
ReplyDeletei feel your pain!!